FAQ

Here are some frequently asked questions. These are questions that we receive from customers.

For customers visiting in winter

The snowfall season is usually from December to March.
For safety, we always recommend studless tires and chains.
Please check the weather forecast and snowfall information and contact us directly for more information.

Tottori Prefecture snowfall information (Tottori Michi Navi)
You can view snowfall information in Tottori Prefecture using a live camera.
Link destination: https://yukinavi.net/index.html

If you are coming from JR Kurayoshi Station, we offer a free shuttle service if you make a reservation in advance. (Pick-up time) 14:30, 16:30 If you wish to use the shuttle service, please make a reservation at least one day in advance.
Because our inn is a wooden building built in a location rich in nature along the Mitoku River,
stink bugs may invade the inn during the winter.
We are taking preventative measures and extermination as needed,
but if you find one inside the building,
please do not touch it and contact the front desk.
Our staff will respond promptly.
We understand that this may cause you some discomfort.
We ask for your understanding and coexistence with nature.

About accommodation

For groups of 3 or less, in-room meals can be served for an additional fee.

Because our hotel is a two-story wooden building, it is easy to hear noise, so we may place restrictions on guests traveling with small children.
Some rooms may be available depending on the room type, so please contact us.

Children under elementary school age will be charged 70% of the adult price.
Meals will be similar to those for adults.

We will provide a children’s lunch.
Single dinner: 3,960 yen (tax included)
 2 meals breakfast and dinner 7,920 yen (tax included)

Check-in is at 15:00 and check-out is at 10:00 the next morning.In the unlikely event that your arrival time on the day is after 6pm, please contact us.

As this hotel is a cultural property, there are no facilities such as barrier-free facilities, elevators, or escalators.

The entire hotel and all rooms are non-smoking (including the private gardens of guest rooms).
For those who smoke (including electronic cigarettes), there is a smoking room on the second floor.
Please feel free to use them.
If you notice the smell of butts or cigarettes in your room,
We will charge a cleaning fee (15,000 yen).
As this is a wooden cultural property, we appreciate your understanding.

About hot springs

Due to the influence of Typhoon No. 7 of 2020, the open-air bath has been suspended for the time being.Outpatient bathing is currently not available.Humbly thank you please your understanding.

We will be closed from 24:30 to 5:00 the next morning for cleaning and safety measures.

Men’s bath time
Gankutsu no Yu21:30~24:30
5:00~10:00
Yudokoro Seseragi15:00~21:00
Women’s bath time
Gankutsu no Yu15:00~21:00
Yudokoro Seseragi21:30~24:30
5:00~10:00

About fees

You can use JCB, VISA, AMEX, Master.Various smartphone payment services such as PayPay and Rakuten Pay are also available.

Please refer to the table below.

3 days ago30%
2 days ago30%
The day before50%
On the day100%

About transportation

Free parking is available. (up to 20 units)

If you are coming from JR Kurayoshi Station, we offer a free shuttle service if you make a reservation in advance. (Pick-up time) 14:30, 16:30 If you wish to use the shuttle service, please make a reservation at least one day in advance.

The snowfall season is from December to March. Please check the weather forecast and contact us for details.For your safety, we recommend using studless tire chains.

Others

You can view it near the Mitokugawa River in front of our hotel from early to late June every year.Please note that floating may be affected by the weather.

Reservations from the official website are advantageous.

Reserve